Please describe your business and what you do.
Aviva is the world’s sixth-largest insurance group, and the biggest in the UK, with 45,000 employees serving around 53.4 million customers worldwide. Our main activities are long-term savings, fund management and general insurance.
How would you summarise the state of your industry at the moment?
The industry has seen a little decline due to the general misperception that Insurance providers operate like banks. We have recently seen a change with some positive reviews feedback from professionals in the Finance sector.
What kinds of training do you provide?
We provide training for all areas of our business and in addition also provide some mandatory training for our 3rd party suppliers. We cover regulated sales training as part of our Life Insurance service through to soft skills training like sales and customer service.
E-learning was initially a cost saving exercise. We’re now working strategically with SMEs to ensure that ‘e’ is fit for purpose, and that we have tangible ROIs.
How does e-learning fit with your wider training provision?
E-learning was initially seen as a cost saving exercise with the move away from resource and cost heavy classroom training. We’re now working strategically with our business SMEs to ensure that ‘e’ is fit for purpose, and that we have tangible ROIs for about 90% of the courses delivered via e-learning.
How many people in your organisation are involved in e-learning course creation?
We currently only have a team of four who support approximately 23,000 people in the UK.
What processes do you use to enable them to work together effectively?
We are all part of one team and share regular meetings and team huddles. We also have a SharePoint site where we store processes and procedures as well as adding items to discussion threads or blogs.
How long are your typical courses and how long do they take to create, from when you start work to uploading into the LMS?
Typically we would like courses to last no more than 40 minutes with assessment and 30 minutes without. Creation of a typical course will take about 8-12 weeks depending on SME availability. Typically these lead times are extended to lack of time available from SMEs.
The load time for courses depends on how big the target audience is. We can test for up to 10 days and then load within the next five for mandatory/essential learning whereby our audience would be 23,000 users. For smaller groups, we can have a test and load time of five days.
How long have you been creating courses using Mohive?
We’ve been using Mohive properly for about seven months. We’ve created one essential/mandatory course and tens of on-line knowledge checks for our regulated sales audience.
What software did you use previously?
We used Lectora as the main authoring tool; we do however use Captivate 5 as well as Mohive. We are hoping that the new version of Mohive will be Captivate 5-friendly and allow us to utilize the two tools together.
The Mohive QA process is great. You can sign off the approach prior to build and then subsequently sign off the content.
What aspect of the Mohive system do you find most helpful?
The workflow is great and gives you a great to start planning your course prior to build.
The QA process is also great, as you can sign off the approach prior to build and then subsequently sign off the content.
Which Mohive templates do you find most effective for the type of course you create and what features make them your preferred choice?
I do use Flexi and assessment MC as my main two when building on-line knowledge tests using the question pool module. It’s much easier to get a distinguished intro page with an image this way and clearly separates this from the main test section.
What tip have you discovered that you would like to share with other Mohive users?
There are loads. I’ve used Captivate 3 to create bespoke background images for Mohive as well as some simple Flash-based animation for business models.
I enjoy working with Mohive. It has some great features, which are simple and straightforward to use.
Do you have any other comments?
I do enjoy working with the Mohive system and think it has some great features, which are simple and straightforward to use.